Wockhardt Hospitals Blog

Doctor Sachin Bhonsle,(MS (Orthopaedics, FRCS Glasgow, UK) Consultant Joint Replacement and Orthopaedic Surgeon Wockhardt Bone and Joint Care, Mumbai,India answers some most commonly asked questions on Knee Surgeries .



1. Evolution around knee surgeries in India over the years.

This decade has been very progressive for orthopaedics in India to the extent that we can call it an orthopaedic decade. A lot is now on offer to improve quality of life to those with arthritis and joint injuries. As late as 1980s most people with worn out joints had no choice but to lead an invalid life. There are very few surgeons in our country with resources to provide reconstructive joint surgery. Also to those few who could afford, the treatment options were limited as well as expensive. In late 80s Arthroscopic or keyhole surgery started gaining popularity in India. This was a boon to youngsters involved in sports. Around the same time Joint replacements became more readily available. This is when Indian companies started coming up with reliable prostheses. As we rolled into the third millennium standard knee and hip replacements were optimised in a number of cities and centres across the country.

2. Percentage of Indian undergoing Knee Replacements every year

This varies greatly compared to western countries. Reliable figures are not available but a vast majority of Indian patients tend to procrastinate on knee arthritis rather than having surgery. Knee tends to be most commonly replaced joint in India because of higher incidence of knee arthritis compared to hip in our subcontinent.

3. Who is a candidate for knee replacements?

Any person with a painful and irreparably worn out knee joint can be a candidate. There has been a classic approach to do it after the age of 60 because older prostheses tended to last only 10 to 15 years and revision surgery was difficult. But now the contemporary designs are long lasting, techniques are more refined and revision surgery facilities have been developed optimally. Therefore we contemplate doing joint replacements at much younger ages.

4. What advancements have been made in total knee replacements? Advancements in surgical methods and how it has been revolutionized over the years
To know more about Bone and Joint care at Wockhardt Hospitals, or to schedule an appointment with Doctor Sachin Bhosel,please write to enquiries@wockhardthospitals.net

It is not everyday we get to hear real life examples of customer services from Institutions ,that manages to surprises us pleasantly. True Customer service is not led by individuals but are most often powered across the length and breadth of the Organization

Mr Ramanujam Sridhar CEO, of brand-comm, also the author of "One Land, One Billion Minds" writes about some exceptional customer services which he had experienced in recent times and Wockhardt Hospital features in this list of handful of companies.. In a recent article is Hindu Business Line,Mr Ramanujam writes about how some companies has managed to raise the bar when it comes to service standards. You can find the entire article here..

When it comes to Wockhardt Hospitals.. he narrates an incident which happened recently.

"On February 1, in the middle of the night, a shock awaited me. I got a frantic call around midnight that my mother was unwell. We rushed there, only to find that she was seriously ill. Her pulse was failing and one of us had the presence of mind to c all the emergency care of Wockhardt hospital on Bannerghatta road in Bangalore, close to where we stay. Even as my mother continued to struggle over the next half hour we sat around hoping against hope that she would be okay. The emergency unit arrived from the hospital in time with all the paraphernalia - ambulance, stretcher, life-support equipment, a team of five including the duty doctor. They tried to revive her, even as we kept watching and praying. Sadly, it was too late. They left saying that there was very little they could do and it was all over.

Amidst all the grief I still realized that they were providing a necessary service and had to be paid for it. I asked them how much I should pay and at first one of them said that I had to pay for the injection. Then he called the hospital and said there would be no charge for the emergency visit of the entire team. While my mother was a patient of the hospital and used its services regularly this was still something that any hospital would have been justified in charging for. Today, a month later, I am able to talk about this and with effort even write about it. But clearly there was an element of surprise in their handling of the situation. Given the reputation that some hospitals have of being more commercial than they ought to be, this sensitive handling of a tragic incident came like a breath of fresh air to someone who was in a state of shock. "

You can read the entire article called "Empathy with the consumer should be the guiding principle of service."